Service Status

*IMPORTANT NOTICE* - Avoid ZOOM-BOMBing, !

Modern academics enables learning anywhere on your own time. Technology needs to be available 24x7 to allow busy students the flexibility to work when they can. IT Services has two different ways to describe services being unavailable, planned maintenance and unplanned outages.

Service Status

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海角禁区 Services

Service Fri May 16 Sat May 17 Sun May 18 Mon May 19 Tue May 20 Wed May 21 Thu May 22
海角禁区 Wired Network
海角禁区 Wireless Network
Microsoft Exchange (Employee Email)
Employee Fileshare
Skype for Business
OU Campus CMS
Digication

Blackboard Collaborate

Click one of the following links to check the status:

UA Statewide Services

Service Current Status

Accounts & Accesses

Account services allow individuals & departments to access web applications, workstations, and other services using a secure username/password.
  • DUO
    Service Detail Status
    Duo Core Authentication Service
    Duo Admin Panel
    Duo Push Delivery
    Duo Phone Call Delivery
    Duo SMS Message Delivery
  • UA Blackboard Learn
    Service Detail Status
    UA Blackboard Learn Web Application
    UA Blackboard Learn SIS Integration
    Courses and Users are synced nightly with Banner data. Enrollments are synced every 10 minutes.
  • Banner
    Service Detail Status
    Banner Admin Modules
    Banner Admin Modules is the Banner Web application used by the University to access the Banner system for day-to-day business. Banner Admin Modules is used to manage student information, financial information, financial aid information, and human resource information. The primary users are administrative staff members across campus.
    UAOnline
    Banner 9
  • Banner Cloud
    Service Detail Status
    Banner App Nav
    Banner 8 Self Service (UAOnline)
    Banner Admin (Banner 9)
    Employee Self Service
    Faculty Self Service
    Finance Self Service
    General Events Management Self Service
    General Self Service
    Student Registration Self Service
    Student Self Service
    Banner Workflow
    Automic
    Banner Event Publisher
    EIS
    Evisions MAPS
    Jasper Reports
    SSB 8
  • Degree Works
    Service Detail Status
    Degree Works (海角禁区)
    Degree Works Composer (海角禁区)
    Degree Works Controller (海角禁区)
    Degree Works DWTE (海角禁区)
    Degree Works Responsive Dashboard (海角禁区)
    Degree Works Scribe (海角禁区)
    Degree Works Transit (海角禁区)
    Degree Works (UAF)
    Degree Works Composer (UAF)
    Degree Works Controller (UAF)
    Degree Works DWTE (UAF)
    Degree Works Responsive Dashboard (UAF)
    Degree Works Scribe (UAF)
    Degree Works Transit (UAF)
    Degree Works (UAS)
    Degree Works Composer (UAS)
    Degree Works Controller (UAS)
    Degree Works DWTE (UAS)
    Degree Works Responsive Dashboard (UAS)
    Degree Works Scribe (UAS)
    Degree Works Transit (UAS)
  • UA Google Apps
    Service Detail Status
    Google Apps Single Sign On
    When logging into your Google Account via a web browser, or google.alaska.edu
    Google Apps Gmail
    Google Apps Calendar
    Google Apps Google Drive
    Google Apps Docs
    Google Apps Sheets
    Google Apps Slides
    Google Apps Sites
    Google Apps Groups
    Google Apps Hangouts
    Google Apps Classroom
    Google Apps Talk
    Google Apps Voice
  • Alaska.edu website
    Service Detail Status
    Alaska.edu Edit Server
    Users are able to edit content on www.alaska.edu
    Alaska.edu Frontends
    These serve the content when a user access www.alaska.edu/
  • UAF.edu website
    Service Detail Status
    UAF.edu Edit Server
    UAF.edu Frontends
    These serve the content when someone accesses www.uaf.edu
  • Software Licensing
    Service Detail Status
    keys.alaska.edu
    Concurrent licensing for Adobe Software Suite and other keyed software.
    Matlab Network License
    Concurrent Network License for Matlab
    ERDAS Licensing
    SPSS Licensing
    ArcGIS Licensing
  • Zoom
    Service Detail Status
    Zoom Phone
    Zoom Meetings
    Zoom Chat
    Zoom Meeting Telephony Services
    Zoom Web Portal
    Zoom Cloud Recording
    Zoom Zoom Video Webinars
    Zoom Dashboard & Reporting
    Zoom Download Center
    Zoom REST API
  • UA Network Connectivity
    Service Detail Status
    UAF Campus Connectivity
    Network connectivity provides high-bandwidth, high-availability campus connectivity to the Internet, Internet2, and other online services.
    Statewide Network Connectivity
    Network connectivity provides high-bandwidth, high-availability inter-campus connectivity to the Internet, Internet2, and other online services.
    UAF/SW VPN
    The Virtual Private Network that facilitates access to University resources from off-site connections.
    UAF Wireless
    The UAlaska, eduroam, UAGuest, and DeviceNet wireless networks available to UAF and SW.

UAF/SW File Servers

Storage servers located in the Butrovich Data Center.

ELMO.alaska.edu - Easy Login Maintenance Option for UAF/SW

UAF and SW self-service tool to establish or change one's UA Username and Password.

VDI - Virtual Desktop Infrastructure

Virtual desktops available to UAF and SW through vdi.alaska.edu

Other IT Services

This component is used to track when changes are posted for unmonitored services.

UAF Canvas

UAF's Canvas instance managed by Instructure.
Visit for more information.

Status Definitions

Status Definition
Service is running normally
Service is running in a degraded state
Service is unavailable
Service is under maintenance

Outages

A system or service is unavailable due to an error or failure. IT Services responds immediately to unplanned outages; resolving or working around them as quickly as possible. Status updates to unplanned outages are shown here and can be heard on the IT Call Center voice recording. IT Services works to minimize the frequency, impact, and duration of unplanned outages.

Current Outages

    Past Outages

     

     

    Maintenance

    A system or service is unavailable while it is being worked on by technicians and engineers. IT Services reserves Sunday mornings from 12 AM to 12 PM for planned maintenance. IT Services announces planned maintenance to the community 72 hours in advance of the outage. There is no planned maintenance during the busy times at the beginning and end of the semester. This halt on maintenance is called "Change Freeze". Change Freeze for the end of Fall Semester 2019 is in effect from Dec. 1, 2019 through December 19, 2019. Change Freeze for Spring beging January 6 through January 24, 2020.

    Planned Maintenance



    Past Maintenance